Service Cloud

Elevate customer satisfaction and drive loyalty

boltin helps businesses transform customer service by providing agents with intelligent tools, automating routine tasks, and delivering personalised experiences at every touchpoint.

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Customer service made simple for SMBs

In today’s competitive market, exceptional customer service sets businesses apart.
As an SMB ourselves, boltin understands the need for efficient, personalised support solutions.
Salesforce Service Cloud equips agents with intelligent tools, automates routine tasks, and delivers consistent experiences across all customer touchpoints
We help businesses centralise and streamline support operations, improving response times and building stronger, lasting customer relationships.

*What we offer**

Case management

Manage and automate support tickets from all channels for faster responses and efficient tracking

Omnichannel support

Deliver consistent customer interactions across phone, email, chat, SMS, and social media

Self-service portals

Let customers find answers independently, reducing ticket volume and boosting satisfaction

Field service management

Schedule technicians efficiently, track appointments, and manage mobile workforces

Knowledge management

Provide a centralised knowledge base for accurate responses by agents and customers

Service analytics and reporting

Track real-time dashboards on metrics like response times and satisfaction for continuous improvement

Automated workflows and macros

Handle repetitive tasks so agents can focus on complex issues

AI-powered recommendations

Offer intelligent suggestions for next-best actions and case resolutions

Unified integrations

Connect ERP, CRM, and third-party applications for a unified customer view and smoother processes

Use cases

Salesforce Service Cloud, implemented by boltin, can refine your SMB’s customer support into a strategic asset.

Customer enquiries consolidation

Bringing all customer questions from multiple channels into a single, manageable queue

Support responses automation

Sending automatic replies for common queries, freeing agents to focus on complex issues

First contact resolution improvement

Giving agents quick access to knowledge and customer history for faster problem-solving

Field service operation optimisation

Scheduling on-site visits efficiently and providing mobile tools for technicians

Building self-service capabilities

Creating online portals where customers can find answers, track cases, and manage accounts independently

Tools and platforms we work with

Salesforce Service Cloud
Salesforce Einstein
Salesforce Field Service
Salesforce Communities
Salesforce Knowledge
Other ERP and CRM systems for integration

Frequently asked questions

How does Service Cloud refine our customer response times?

Service Cloud centralises all customer interactions and uses smart case routing to direct enquiries to the right agent. Combined with automated workflows and a comprehensive knowledge base significantly improves response and resolution times, boosting customer satisfaction.

Does Service Cloud integrate with our existing business systems?

Yes, Service Cloud can be connected to your ERP systems, other CRM platforms, and third-party applications, giving you a unified view of your customers and streamlining cross-departmental processes.

Can Service Cloud handle multiple customer channels at once?

Absolutely. Service Cloud consolidates enquiries from email, chat, phone, SMS, and social media into one queue, helping agents respond quickly and consistently.